Pre-Installation Survey

Thank you for choosing Xorbars to install your new outdoor gym.

The following information helps us prepare for your installation and make sure we have everything we need before arriving at your property.

It takes approximately 5 minutes to complete.

If you have any questions before completing the survey, please email sales@xorbars.co.uk and a member of the team will be happy to help.

A Site Video is Required

In order to carry out your installation we require a video of the 'walk between where our installer will park and the area where the gym will go'. Please send this within 48 hours of completing this questionnaire via WhatsApp (07887772524) or email ([office@xorbars.co.uk](mailto:office@xorbars.co.uk)). This allows us to check the access before installation and avoid any unforeseen problems.

Your Information:

Your Name:

Installation Address:

If SAT NAV has difficulty finding your address, please provide directions/instructions.

Mobile Number:

Email:

Your Movements on the Day of the Installation

You will be given an INSTALLATION WEEK. This is when your installation will take place. The actual day will be confirmed the week before as it is weather dependent. Please give us as much information about your general schedule as possible should an earlier date become available.

Q1: What days are you definitely AVAILABLE?

MondayTuesdayWednesdayThursdayFridaySaturdaySunday

Q2: If you have to do a school run, what time do you leave?

Q3: I understand that if the forecast is for heavy rain then the installation COULD be postponed. 7–10 days maximum.

Q4 (YOUR FLEXIBILITY): If we were to come the DAY BEFORE or DAY AFTER the installation date (due to weather), would that generally be acceptable?

Accessing the Installation Area:

Q1: Where will we park our van? IMPORTANT We can sometimes park in the street but we must see a video first. You are responsible for providing a permit if required.

Q2: PLEASE WALK: What is the approximate walking distance from where our van is parked to the installation location? Please walk the route as it helps us to judge how long the installation will take. (Note: if further than 80 footsteps you must contact us - additional charges may apply.)

Q3: We will move any obstructions PRIOR to arrival. i.e. bins, furniture, children's toys, clothes lines etc.

Q4: How will we access the area where the gym will be installed from where the van is parked? (Note: We CANNOT go through your house.)

Q5: Will a wheelbarrow EASILY get from the van to the installation site?

(An additional charge may apply for difficult access.)

Any other information regarding access (especially if steps and poor access):

Q6: If posts and/or postcrete are delivered before installation, where will they be stored? Please make sure there is a suitable place ready for them.

The Installation Area

Q1: What surface will the product be installed in/on? *You may be required to roll back Fake Grass and refit after installation.

Q2: There is access to an outside tap:

Q3: There is access to an electrical socket:

Q4: How close are the nearest trees over 6ft (2M) tall to the installation location?

Q5: I can confirm that there are no electrical cables running underground in the area for installation that I am aware of and that whilst due care and attention is taken during installation, Xorbars Ltd is NOT responsible for damage made to underground cables:

Q6: I can confirm that there are no waste pipes or gas mains running underground in the area for installation that I am aware of and that whilst due care and attention is taken during installation, Xorbars Ltd is NOT responsible for damage made to underground waste pipes or gas mains:

About The Installation

Q1: For each hole we will remove approximately 1 x wheelbarrow of SOIL. Please tell us where you would like us to put it! IMPORTANT Please note that we CANNOT put the soil into lots of small bags. Similar to a builder, we unfortunately cannot take soil away.

Q2: I understand that whilst due care and attention is taken during the installation, the grass/area could suffer some damage:

Q3: I understand that wood is a natural product and splitting (can be the full length of the post and 10mm+ in width) will occur during hot spells but that it will not affect the structural integrity of the gym. Read More

Q4: I am keen to get using my new gym, but I understand that we cannot use the pull up bars for 72 hours after the installer leaves the site:

Q5: I understand that WHILST the wood is pre-treated and includes postsavers (prevents rot at the bottom of the post), it is still advisable to treat the wood periodically with preservative (any oil based wood preservative, stain or wood protection).

Who is Using the Gym

Q1: I understand that as standard the MAXIMUM height of any Pull Up Bar OR monkey bar is 2.4 meters from the ground: *All bars can be positioned lower than this if required. Final heights will be discussed on the day with your installer. (Note: sloped ground will reduce this height.)

Q2: Adults will be using the gym?

Q3: Children will be using the gym?

OPTIONAL EXTRAS

Yes, unfortunately just like Ryanair there are a few extras. We do try our best to include everything in the price shown on the website, but some things are not always needed for every customer.

Sanding & Oiling: The posts are rough sawn as standard as the equipment is for adult use. They are treated posts. We recommend sanding the edges if children are using the products OR if you would like the posts to have a smooth finish. After sanding we apply an OIL based preserver/stain to add further protection and add to the aesthetics. This is charged at £11 per post payable on the day of installation. For platform products this is charged at £5 per post. Would you like the posts sanded and oiled/stained?

Ladder Bars on the Side of the Monkey Bars: You may have already purchased these with your monkey bars. These are for children to reach and climb up to the monkey bars. For children 6 to 10 we recommend 4 ladder bars.

Made to measure ropes: We can have ropes (really high quality) handmade in Norfolk delivered to you after installation. If you would like one please let us know and we will measure up on the day. They cost £90.

Please tell us about any other information that may be useful to us or that you would like to know:

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THANK YOU FOR COMPLETING THE PRE-INSTALLATION QUESTIONNAIRE.

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